New from the Housing Ombudsman: Learning from Severe Maladministration – July 2025
The latest report focuses on how landlords are responding to Anti-social Behaviour (ASB) complaints – and highlights clear areas where services can be strengthened to better support residents and reduce harm.
It identifies seven key areas for improvement:
- Hate incidents and harassment
- Noise-related ASB
- Risk assessments and action plans
- ASB-related repairs
- Multi-agency working
- Complaint handling and communication
- Distinguishing ASB from disrepair issues
This is a valuable opportunity for providers to reflect, learn, and enhance how ASB is managed – ensuring safer, more responsive services for communities. The full report can be found below and makes a useful read for anyone involved in housing management.
🔗 Learning from severe maladministration – July 2025
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