Front of House Assistant / Receptionist – Bristol
A hands-on role, responsible for delivering all aspects of reception and hospitality service, to the highest possible standards.
Role: Front of House Assistant / Receptionist
Hours: Full time
Vacancy Reference: 434-BBL
You will provide excellent customer service to our visitors, performing all operations requested by a customer without direct supervision. This includes, but is not limited to, the efficient and prompt answering of telephone calls, courteous interaction with visitors to our premises, arranging hospitality, assisting with events and completing general administrative duties as required.
This role includes but is not limited to:
- Promptly and efficiently deal with telephone calls
- Take and pass on accurate messages as required
- Courteously greet and interact with visitors to the premises
- Deal with any other reception or switchboard duties as required
- Manage room and hospitality booking
- Setting up meeting rooms
- Arranging hospitality
- Organising catering
- Supervising and assisting at events
- Diary management and planning
- Deal with any customer enquiries in a prompt and efficient manner
- Anticipate customers’ needs and offer assistance wherever possible
- To be aware of the day to day health and safety requirements surrounding working area
- To immediately raise any health and safety concerns to your manager or team leader
- To participate in any on site health and safety audits or assessments
You should be proactive and flexible in working both individually and as part of a team, with minimal supervision, and be able to prioritise a number of different tasks effectively.
Communication will be one of your strong points, both written and verbal, and you will be enthusiastic about delivering an excellent service
We expect you to be able to use your initiative, and to develop solutions with the ability to plan ahead and anticipate problems. You will have a flexible, enthusiastic approach, and be passionate about delivering excellent customer service to your colleagues and our clients.
Whilst this role is full time, due to the nature of this role, we do require you to be able to have some flexibility within your working hours, as we host breakfast and evening events that we would require you to assist with, and therefore may need you to start work earlier, or finish a little later when these events are on. We also may require you to have some flexibility to assist with covering holidays and sickness absence as required.
It is an integral part of this role that you comply with information security and all firm policies and procedures.
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