Front of House Assistant – Facilities Management – Taunton

Vacancy details

Our Front of House Assistant role is a full-time position that is site based from our modern office in Taunton. This position is a brilliant opportunity for an experienced candidate with a passion for being customer facing. As the Front of House Assistant, you will be an important member of the Facilities Management Team, reporting directly to the Facilities Services Manager, you will be joining a small and friendly team.

We offer a rewarding benefits package of 26 days holiday + bank holidays, life assurance, free onsite parking, and life assurance cover.

We welcome applications from candidates with switchboard experience. Your day-to-day duties will be focused on delivering all aspects of reception and supporting with hospitality services, this will include meeting and greeting visitors in a professional and welcoming manner, managing incoming calls, assisting with administrative duties, ensuring meeting rooms are set up correctly for visitors and supporting with the coordination of events.

This position is on a rota basis between the hours of 8am-6pm, alternating on a weekly basis.

Role: Front of House Assistant
Location: Taunton
Hours: 37.5hrs Mon – Friday
Term: Permanent
Vacancy Reference: 1219-BTN

Who we are

You’ll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people – each chosen for their industry knowledge and passion for their field. We want to help you to reach your full potential, love the work you do and deliver the best results for your clients. It’s our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years.

We work flexibly and you’ll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service.

Most of our people choose to work in a hybrid fashion, working from home and attending our offices on occasion. Our offices are in Bristol, Birmingham, Cardiff, London, Manchester, Southampton, and Taunton.

Day to day, you’ll be successful in this role by:

You will provide excellent customer service to our visitors, performing all operations requested by the customer. This includes, but is not limited to, the efficient and prompt answering of telephone calls, courteous interaction with visitors to our premises, arranging hospitality, meeting room set ups, assisting with events, booking hotels and train tickets and completing general administrative duties as required. Some of your duties will include:

Switchboard/Reception

Promptly and efficiently deal with telephone calls.
Take and pass on accurate messages as required.
Courteously greet and interact with visitors to the premises.
Deal with any other reception or switchboard duties as required.
Manage room and hospitality booking.

Hospitality

Setting up meeting rooms.
Arranging hospitality and catering.
Supervising and assisting at events.
Diary management and planning.

Customer Service

Deal with any customer enquiries in a prompt and efficient manner.
Anticipate customers’ needs and offer assistance where possible.
Maintain awareness of day-to-day health and safety requirements in the surrounding working area.
Raise any health and safety concerns to the Office and Facilities Manager immediately.
Participate in any on site health and safety audits or assessments.

Visitor Management

Registering visitors to the premises with the correct lanyards and access pass
Recording information accurately on to systems
Complying to the physical security policy.

Administration:

Booking travel such as hotels, trains and taxi’s for fee earners.
Assisting with stock ordering for kitchens and toilets.
Following procedures for logging all incoming deliveries to the main reception.
Carrying out pool car checks.
Producing access cards for new starters.
Starter & leaver administration.
Ad hoc administration to support the facilities team.
Processing reprographic work for fee earner’s such as scanning and printing.

Team Collaboration

Supporting the facilities team to conduct tasks as and when required.
Flexibility to adjust to different working scenarios.
Liaising and communicating clearly with all levels of employees.

It is an integral part of this role that you comply with information security and all firm policies and procedures.

This role is right for you if:

You have good communication skills and enjoy working in a position that’s customer facing and site-based Monday to Friday. You will have a clear and positive communication style and a strong desire to deliver an excellent level of customer service to those you work with and support. You will have good attention to detail and an organised approach to your work.

We welcome applications from candidates with prior experience in a front of house role or reception position.

We look forward to hearing from you if you have some of the experience outlines above and could positively impact in this role.

What we can offer you:

A career at Clarke Willmott will feel different to other law firms. We thrive on our individual differences and diversity because as a team, we are united by our shared values and mutual respect. Working with us you will feel empowered, valued and free to be yourself in a safe and supportive environment.

Our mission is to help you realise your full potential whilst maintaining a positive work-life balance. We provide a comprehensive learning and development programme and a range of wellbeing initiatives to support your career journey.

There’s no doubt we expect the best from our people and even the occasional extra mile. In return, your dedication and commitment to the continued success of the firm will be rewarded with a comprehensive range of flexible benefits.

Listen to what a few members of our team have to say about what life here at Clarke Willmott is really like, to see if it’s the right fit for you.

Apply

If you would like to apply for this vacancy, please send us your CV and covering letter using the form below.

(If you have any difficulties with the form, you can email your application to us at careers@clarkewillmott.com)

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