“…a solid reputation…”
Source: Chambers and Partners 2013
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Disputes concerning financial services can be unavoidable. We help our clients resolve these disputes and positively improve the outcomes.
Our work in this area involves assisting clients authorised by the Financial Conduct Authority (FCA) in dealing with customer complaints, defending any formal complaints to the Financial Ombudsman Service (FOS) or litigation in the courts, and any supervisory and enforcement action by the FCA itself. We also act for pension scheme trustees in disputes with members and others, and in dealings with the Pensions Regulator. We also assist businesses harmed by financial services – the Interest Rate Swap mis-selling scandal being a good example.
In addition to our legal expertise, we understand the industry in which our clients operate. We make a point of obtaining formal financial planning and other qualifications so we can better understand the advice they give and the decisions they make. Our staff have worked with the regulator, so when it comes to regulatory matters we have invaluable practical experience of its approach to supervisory and enforcement matters. We also act for both claimants and defendants, giving us a deep understanding of the motivations and tactics in play on both sides, something which gives us the edge over other firms.
Our aim is to secure the best possible outcomes for our clients with the minimum of fuss, using whatever method is most appropriate in the circumstances, be it the courts, the Financial Ombudsman Service (FOS), the Pensions Ombudsman, mediation or just a good old-fashioned round-the-table meeting. We are recognised for our robust yet commercial approach, in that we fight hard to protect our clients’ interests whilst always having in mind their bottom line.
We can offer flexible fee arrangements including fixed fees in many areas. For litigation in particular we are accustomed to acting under a conditional fee arrangement (CFA) and can provide access to third party funding and after-the-event insurance with a view to removing any costs concerns.