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What is Case Management?

Case management is a service provided by a suitably experienced professional in order to manage a person’s rehabilitation and/or care in the community, following trauma, injury or illness which has impaired their independence.

The aim of case management is simply to help that person achieve their optimum recovery and quality of life.

Case management can be recommended for clients with a variety of conditions that have changed the person’s lifestyle, physical ability and may affect their psychological and mental health. It is a service that may be appropriate to assist adults or children.

The British Association of Brain Injury Case Management (BABICM) further defines case management as “an active process devoted to the co-ordination, rehabilitation, care and support of people with complex, clinical needs and their families”. It aims to facilitate their independence and improve quality of life whilst acknowledging safety issues.

The other case management organisation in the UK that sets standards for case managers is The Case Management Society of the UK (CMSUK).

The case management process

Initially the case manager will meet with the client and, if appropriate, a family member or representative to provide an individual client centred assessment. This enables them to identify both difficulties and aspirations with the client and family in order to establish recommendations and goals to meet the client’s needs and wishes. The case manager must be skilled in establishing good working relationships with a client, family and other disciplines including the legal team, to maximise the benefit of their intervention.

The case management role can include:

  • Being an advocate and providing support for the client and family.
  • Working as a facilitator and innovator to access appropriate resources.
  • Liaising with appropriate agencies, solicitors, insurers and deputies to secure and justify funding.
  • Implementing and co-ordinating programmes to promote return to work/occupation/leisure activities.
  • Liaising with relevant people to meet educational requirements and aspirations.
  • Setting up and monitoring care regimes, recruiting and training support workers.
  • Ensuring accommodation meets the client’s needs.
    Monitoring long term needs.

How long does case management last

The length of time the case manager is involved will be dependent on a number of factors. Intervention can be specific and short, for example, to resource rehabilitation facilities or assist with back to work issues or long term for clients with complex needs.

Making a referral to a case manager

The case manager can take a referral from a number of sources including the client, solicitor, family member or another health professional. Case managers always have a duty of care and act for the benefit of the injured party, regardless of who has made the referral.

Claire Booth, Director
Westcountry Case Management Ltd

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Kerry Fifield

Partner and Clinical Negligence Team Manager

Kerry’s primary focus is the needs of the client and their family when pursuing a claim, taking into account that each client is an individual with specific requirements who needs to be supported in addition to the legal investigation.
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Lee Hart

Personal Injury Team Manager

Lee works closely with severely injured people and their families, leading them through the claims process and ensuring they get the best treatment, rehabilitation and care so that they can get their lives back on track as quickly as possible.
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