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Postal Operations Manager – Facilities Management – Taunton

Vacancy details

This is an exciting opportunity for you to join our Facilities Management team as the Postal Operations Manager in Taunton supporting our newly created ePost function at our leading law firm. Reporting to the Head of Facilities and working collaboratively with the Facilities Services Manager in Southampton to successfully deliver a highly efficient and secure e-post operation that supports our national teams and our clients.

You will predominantly be working out of our Taunton office but will be required to visit our Southampton office at least once a month and when necessary.

This permanent and full-time opportunity (37.5 hours per week, Monday to Friday via a rota between the hours of 8am and 6pm) offers a generous benefits package that includes:

• Competitive salary
• 26 days holiday (rising to 29 after two years) + bank holidays.
• Private Healthcare
• Income protection
• Company pension scheme
• Life assurance
• Free onsite parking
• Gym Subsidy
• Season Ticket Loan (min £150 – £2000)
• And more

Role: Postal Operations Manager
Location: Taunton
Hours: Full-time
Term: Permanent
Vacancy Reference: 1240-BTN

Who we are

You’ll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people – each chosen for their industry knowledge and passion for their field. We want to help you to reach your full potential, love the work you do and deliver the best results for your clients. It’s our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years.

We offer you an environment that you can be proud to work for, we are recognised as a Top Tier Law Firm in The Legal 500 and a Leading Firm in Chambers UK, We ranked 3rd in RollonFriday Best Law Firm to Work At 2023.

We have offices throughout the UK Bristol, Birmingham, Cardiff, London, Manchester, Southampton, and Taunton.

Day to day, you’ll be successful in this role by:

  • Becoming an expert on the inner workings of our Flowmatrix digital post system and ePost processes
  • Reviewing and building on existing processes and implementing improvements that efficiently meet current SLA’s that suit all areas of the business. Specifically reviewing (but not exclusive to) postal triaging, processing of post bundles, rescanning post, post retrievals and 28-day post destruction.
  • Communicating effectively with the business by responding to queries on all ePost functions, investigating and resolving any disruptions to service or issues within ePost raised by employees.
  • Assisting with the hands-on process of ePost, retrievals and 28-day destruction process.
  • Training of new staff on ePost.
  • Running reports from Flow Matrix and collating data, as well as, recording productivity and activity reports. Analysing data to develop evidence-based process improvements. Highlighting any key challenges and working with teams within the business to resolve any specific concerns.
  • Carrying out periodic audits on ePost ensuring our current processes are compliant with our Information Security and Data Protection policies.
  • Ensuring all work is quality checked and carried out as planned.

Manage team of Facilities Services Assistants in Taunton

  • Effectively managing the Facilities Services Assistants ensuring that SOP’s and SLA’s are in place to meet business needs and that these are being adhered to.
  • Ongoing review of current arrangements to make recommendations to the Head of Facilities Management for continuous improvement and subject to approval manage implementation on an ongoing basis.
  • Oversee the training requirements for all members of facilities within your team, ensuring all training is up to date and submitting business cases where necessary for bespoke training. Where necessary, deliver training and upskilling to team members.
  • Oversee and manage with the support of the Team Leader all staff management processes for your team, to include recruitment process, sickness and holiday absences and performance management. Support Team Leaders in their delivery of staff supervision, providing coaching and guidance as appropriate.

This role is right for you if you have:

You will have proven experience in Operations Management work or similar disciplines such as, Project Management or Business Management. You will be a highly organised problem solver, with a willingness to learn and develop.

Communication will be one of your strong points, both written and oral, and you will be enthusiastic about delivering excellent quality service to your stakeholders.

You will be skilled in delivering continuous activity improvements and interpreting management information and data.

Finally, you should be proactive and flexible in working both individually and as part of a team, with minimal supervision, and be able to prioritise a number of different projects effectively.

What we can offer you:

A career at Clarke Willmott will feel different to other law firms. We thrive on our individual differences and diversity because as a team, we are united by our shared values and mutual respect. Working with us you will feel empowered, valued and free to be yourself in a safe and supportive environment.

Our mission is to help you realise your full potential whilst maintaining a positive work-life balance. We provide a comprehensive learning and development programme and a range of wellbeing initiatives to support your career journey.

There’s no doubt we expect the best from our people and even the occasional extra mile. In return, your dedication and commitment to the continued success of the firm will be rewarded with a comprehensive range of flexible benefits.

Listen to what a few members of our team have to say about what life here at Clarke Willmott is really like, to see if it’s the right fit for you.


If you would like to apply for this vacancy, please send us your CV and covering letter using the form below.

(If you have any difficulties with the form, you can email your application to us at

As a firm we are committed to protecting the privacy and security of your personal information. Our recruitment privacy notice details how information is collected, processed and how long it is retained for.

Apply now

Apply now – TC

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