Caseworker – Business Recovery Unit- Taunton
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An opportunity to begin or continue a legal career in a national law firm. Based in our Debt Recovery Team dealing with payment arrangement monitoring and associated procedures.
Role: Caseworker (Debt recovery)
Hours: Full time
Vacancy Reference: 262-PTN
Our highly regarded Debt Recovery team is based only in our Taunton office, but it provides a national service for Government Departments, Local Authorities, insurance companies, managing agents, businesses and individuals. Now with over 35 people, the team is led by Jane Dunlop who was awarded the accolade of Credit Manager of the Year 2015 by Credit Today. The team specialises in all aspects of debt recovery from debts paid before court proceedings are begun through to court judgments, insolvency and enforcement proceedings.
The team is divided into different sections. In this role you will work on behalf of one of our major clients to ensure that individual debtors are making their agreed payments and dealing with any issues which arise. Working in a busy, dedicated and extremely friendly team, you will ensure that payments are made in a timely fashion and respond to changes in the debtor’s circumstances and ability to pay. You will gain an understanding of the impact of tax and benefits issues to respond to these changes appropriately and ensure that our client is kept fully informed.
We deal with thousands of debtors and use an advanced case management system to share out the work and
progress cases efficiently and effectively. It means that the team works together on shared files and help each other to get the best job done.
You will gain a good grounding in payment arrangements and certain aspects of debt recovery and it is an excellent place to start a legal career and gain experience working in a legal environment.
On a day to day basis, your role will involve
- Answering telephone calls and taking card payments
- Processing correspondence via email and post
- Processing client instructions
- Providing regular updates to your clients
- Advising clients on specific cases
- Liaising with team members and colleagues at all times
It is a fast-paced role and you will need to juggle many priorities. You will need to be flexible to be an effective team player but you will also get support and training from your colleagues and manager in a relaxed but professional and hard-working team.
You will have strong social skills, with the ability to communicate effectively with people from a wide range of backgrounds. You need to be resilient and persistent – dealing with debtors can be challenging – but as a representative of your team and our clients you will be able to remain calm, professional and polite in all circumstances.
You will probably be very goal focussed, enjoying the buzz of working in a high-performing team and producing great results for your clients. You will certainly be extremely organised, with excellent time management skills, a keen eye for detail and able to work under pressure.
We will train you on our software systems but we will expect a good aptitude for technology and keyboard skills. If you have used case management systems or databases in the past that would be helpful. As part of a team at the forefront of debt recovery work, you will enjoy keeping up to date with new developments to respond to change and improve the services we offer.
You may be a graduate in any subject or you may have pursued some further education studies (A levels, BTEC, NVQs etc) having achieved at least 6 more GCSE passes at grade C or above (or equivalent) including English and Maths. If you are not a graduate you will have gained at least 6 months’ experience in an office environment or a role involving significant interaction with members of the public.
Whatever your background, you will have strong written and verbal communication skills, a good level of basic numeracy and plenty of common sense.
If you would like to apply for this vacancy, please send us your CV, together with a covering email/letter using the button below:
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