FAQ

Q. What do Clarke Willmott's debt recovery team do?

A. We are a specialist debt recovery team that recover a wide variety of debts ranging from relatively straightforward cases to more complex disputed cases. Due to the knowledge, experience and highly tailorable system we use, we are able to deal with vastly different case types in the most efficient method to ensure quick recovery of your debt.

Q. What type of clients do Clarke Willmott's debt recovery team act on behalf of?

A. We act on behalf of a wide variety of clients ranging from management agencies, local authorities, government departments, utility companies, insurance companies, and other commercial businesses.

Q. How does your debt recovery service differ from others?

A. We have used our legal and process expertise to develop and enhance an advanced case management software system that allows us to handle standard administrative procedures electronically and devote more time to the aspects of debt recovery that require legal technical knowledge. By really understanding your business processes and requirements we ensure that we provide a tailored solution specific to your needs. That means we can offer you a highly professional service at an extremely competitive rate.

Q. What approach do Clarke Willmott's debt recovery team utilise in recovering debt?

A. We evaluate each debt, negotiate and create the circumstances where problem debt situations can be successfully resolved through a structured process framework with the objective of:

• Maximising cash flow by recovering your outstanding debts
• Reducing the financial cost of chasing debts
• Reducing the write off costs

Q. What is Clarke Willmott's debt recovery rate?

A. Since the team was set up they have handled over 207,000 instructions and recovered client funds in excess of £450 million

Q. Can I check progress made on cases?

A. Yes, you can track details on all cases through our free secure client web interface, DebtView. This service will allow you to track all case particulars, i.e. records of all correspondence sent/received, all telephone calls, monies that have been recovered and what is outstanding with a detailed breakdown of when the full amount is due to be reclaimed, what legal action has been taken and in which court, and other case details that you may require.

In addition to this service we pride ourselves on providing a service with a personal touch and will ensure that you have a dedicated customer account manager who you can liaise with directly on any issues/questions that you may have.

Q. Is there any management information reporting available?

A. Yes, you can specify regular system generated reporting to be sent to you electronically to track case and workload progress or you can use DebtView to generate adhoc management information reports as you require.

Q. What if the debt is disputed?

A. In the event that your debtor files a defence, your case will be passed over to our specialist dedicated team who have vast experience and knowledge in handling disputed debts. They will methodically ensure that your case is represented in the most effective manner to maximise your chances of success.