quality & client care
Client Care
Our client relationships are extremely important and Clarke Willmott has clear policies and standards which are constantly monitored and assessed to ensure our clients receive not only the best technical advice, but a level of service that will encourage long term relationships. Our aim is to always improve our service delivery to our clients.
Quality Assurance
Lexcel
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The Law Society’s Lexcel quality assurance standards are designed to help improve client care through good management practice and efficiency within the firm. Unlike the ISO 9000 accreditation, Lexcel has been designed for professional services application, not industrial processes, so clients can be assured that it examines all legal processes rigorously. Our Lexcel accreditation is independent evidence and endorsement of our commitment to quality and continued improvement. |
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Investor in People
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As an Investor in People, we are publicly committed to the training and development of our staff. We provide a comprehensive training programme which addresses technical updates, quality standards and management development. We actively advocate that all staff participate in life long learning which we see as central to developing individual and collective skills as well as enhancing our professional reputation and our future. |
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